DRS360 Plus ... Because Multi-Channel Ordering Demands Multi-Faceted Thinking.
 
 

Product ordering. Shipping errors and delays. Samples tracking. All contributing to escalating costs. Product issues like these have HCPs scrambling to find new approaches and solutions. Well, scramble no more. The answer is available right now and its name is DRS 360 Plus. A multifaceted, intuitively coordinated technology and people-driven system consisting of five essential components.

 

DRS360 Plus

AN ONLINE WEB PORTAL DEVELOPED EXPRESSLY FOR HCPs

Online Portal -- A properly managed multi-channel ordering solution is easy to use and includes all product ordering, fulfillment and tracking options.

The DRS solution begins with an industry-acclaimed Web portal that facilitates the entire process. That's followed by universal accessibility for all authorized HCP users simply by logging on to the brand site.

The DRS Portal is secure and the process to complete the order takes only a few minutes. Equally important to its well thought out software tool, the DRS 360 Plus suite brings personalized service to the fulfillment process.

Invaluable to HCPs since the fulfillment process often requires a good deal of phone contact and follow-up neces-sary for providing the best experience for the customer.

DRS360 Plus

BUSINESS REPLY CARDS AND FAX-BACK FORMS

Business Reply Cards and Fax Back Forms -- Optimizing the use of all different forms of promotional tools is difficult but many companies are starting to utilize BRC and FBF much more than in the past to market product. It doesn't stop with the form being submitted since closing out the order and guaranteeing a good experience is most critical.

DRS360 Plus

SALES REPRESENTATIVE SAMPLE DROP FEATURING

Pharmasync®

Sales Representative Sample Drop -- A driving force behind DRS 360 Plus is PharmaSync® 5.0 SFA, an HTML-based system that can be installed on any mobile device. Full integration into existing e-sample tools and systems, it is not only simple, it is easy and quick.

All of which highlights its cost effectiveness. Think how much can be saved by integrating several e-sample systems and marketing functions, e.g., linking sales representative product sampling and healthcare professional direct sample ordering. Our clients are doing it and so can you!

DRS360 Plus

CUSTOMER SERVICE CENTER

Customer Service Center -- In support of the sample ordering and DTP (DSS) programs the DRS Professional Services group offers a 'White Glove' approach to contacting HCP's to close out AOD's / AOC's in order to enable future orders based on dynamic business rules.

This increases the success rate of sample ordering where product allocation is applied and improves the customer experience by fulfilling the maximum number of sample requests in the shortest time frame.

DRS360 Plus

OPTIMIZING DISTRIBUTION CHANNELS

Optimizing Distribution Channels -- Customer service is enhanced with DRS 360 Plus as it actually anticipates the needs of HCPs and provides them with a number of ways to make their product requests.

Using DRS' 24/7 self-service access to DRS 360 Plus, with controls and notifications during process, we have dramatically increased the number of client requests and orders. It provides 24/7 monitoring for every department stakeholder including Compliance, Aggregate Spend, Marketing, Samples Management and Customer Service. You name it. DRS 360 Plus has it covered.