Web portals have become commonplace in the healthcare industry for a variety of reasons including:
• They are a quick and secure way for Health Care Providers (HCPs) to order prescription drug samples within regulatory
compliance guidelines and...
• They provide easy access to a wealth of educational support materials for themselves as well as their patients.
In addition, the average HCP learning curve for ordering these products and materials is quite short. Most have a good deal of experience
ordering products and services online personally and professionally. And they feel comfortable with making on line transactions.
That secure feeling carries over to Web portals where security and speed in completing their order is unquestioned and primary.
Still, in some instances, HCPs may require an in-person visit from a sales professional for a one-on-one to become more knowledgeable
about available products.
And so, when HCPs simply do not
have time to meet with sales professionals,
it makes sense to offer
an ordering process that is simple,
safe and expedient.
Flexibility in a system in order to configure promotional programs as required for each brand
DRS specializes in offering flexibility
and dynamic systems -- which
can be quickly tailored to respond
to market needs -- and brand programs
that are driven by product
managers and their needs, e.g.:
• DRS reporting and notifications
to field sales professionals to
communicate the customer behavior
and order history.
• The use of a secure web portal
that is seamless to the customer
and integrates well with the company
website architecture and
• A DRS-developed portal ordering
site that can be tailored to
your specific requirements within
60 days as well as the integration
of fax back and mail programs
• The ability to close out an order
by the customer using electronic
Acknowledgement of Content
(AOC) making it possible for
immediate re-ordering no matter
how the order is generated.
• A must-have dedicated team of
customer service representatives
to manage the orders and
report on any issues that the
program manager feels are impeding
the distribution of product
and the overall customer experience.
• Tracking product shipments and
deliveries through reports to
home office and sales professionals.
This keeps them aware
of their customer activity from all
• The ability to quickly alter the
mix of ordering/fulfillment channels
to optimize ROI and customer
exposure to all brands.
DRS 360 Plus Web Portal
Online access to a proven
process that facilitates drug
samples fulfillment to
prescriber HCPs. The DRS
Portal is your gateway to
drug samples as well as
educational materials via a
simple, expedient authentication